India has become the most preferred outsourcing spot.  Call Centers in India provides a wide variety of advantages that other countries are unable to offer. Reason is Call Centers in India having big number of qualified, IT literate, Tech-Savy, Trained, skilled and experienced occupational. Magicsolv International, a Call Center service provider, helps companies make existing call centers more flexible and highly scalable, by enabling the virtual call center model.

Magicsolv International is developing as one of the top BPO firm in India. At Magicsolv, Virtual Call Center Solution combines an on-demand call center platform and applications, independent home agents, and proven best practices to deliver breakthrough call center results.

Magicsolv, a Call Center service provider, offers unlimited flexibility by scaling on-demand to ensure that the infrastructure, bandwidth and agents needed to meet any call volume are always available. Real-time visibility allows our customers to monitor precisely the quality of every call and track performance and trends across programs, agents or distributed call centers. Increased control over crucial contact center resources, processes and metrics lets our customers quickly add, shift and deploy resources to make the most of each call.

Below you will find some sample scripts we worked with and different project we have worked on in last 6 months or working:

Magicsolv undertake direct marketing campaigns, the top companies in a wide range of industries, including E-mail Support, telemarketing and has been running various campaigns for quite some time such as: eBay Customer Support, Web Email Support including Ticketing system. Companies are enjoying working with us, and we are bringing together a broad range of resources and expertise to help clients transform customer relationships into a competitive advantage.

Sample Script 1 | Sample Script 2 | Sample Script 3 | Sample Script 4

Call centers in India have experience in offering several call center outsourcing services. Magicsolv, a Call Center Service Provider, dealing with Inbound Call Centre services. The strategic call centers inbound services help a company to attain its business objectives. These services cover the gamut from scheduling sales demos and handling loyalty programs to taking messages, ramping up telesales, locating dealers and retailers and much more.

Many of our clients are discovering the benefits of outsourcing their call center solutions to us for a high quality service, cost savings of up to 50%, and competitive advantage. We provide our clients an inbound call center services for online sales, order taking, order entry, answering services and customer services amongst the others. We are also providing custom call center solutions to global customers seeking 24x7 customer support and technical support.

At Magicsolv we offer you:

• Faster ramp-up, launch, and roll-out of new campaigns
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• Experience with programs similar to yours
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• Market testing capabilities
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• Remote call monitoring
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• Rapid response to market conditions
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• Skilled, professional, customer support and technical service representatives
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• Account management expertise
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• Enhanced reporting capabilities
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• Improved market coverage
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Sample Customer Questions | Sample Script | Sample Selling on Phone | Sample Selling Process Diagram

Outbound telemarketing is one of the key services offered by Magicsolv through it's highly sophisticated call centers. Our telemarketing services can help you in building leads, customer databases and also help you in finding new customers.

At Magicsolv International, our processes have over time matured and been perfected to gain the confidence as it operates with today. We possess scalable distributed technology architecture. Our multiple levels of redundancy ensure continuous access and data transfer. In the business industry it is not only fitness for use that qualifies the quality of a product or service but also how it meets and exceeds customer expectations with you. You as our client will have complete and full access to our database, you will receive detailed analysis reports, get to listen to any call of your choice and also train our agents.

Magicsolv International, a Call Center Service Provider, offers online web access to its call center operations. Our Graphic User Interface checks all calls for quality and prepares individual and group reports on the same. You are welcome to access to these reports as well and can suggest any changes if any changes made. You also have access to data tagged with the call used for analysis.

Magicsolv International offers technical support centers, technical support outsourcing has long since evolved from simple call handling to business process reengineering. We are building a global contact centers for Technical Support Services – with the technology and people skills to keep pace with this change. Global industry majors are outsourcing technical support to India, not just for cutting costs, but for transforming their business processes and providing strategic business value.

Today, business is focused around the customer. The technology trend in the future integrates sales force automation, e-business and call center systems to form a single point of contact (SPOC) for the customer. Magicsolv International technical support can create a strategic advantage for your product.

From customers asking questions about new products or making complaints to tech support agents or help desk analysts resolving problems - all the information flowing into the tech support center or help desk is highly valuable. The data can be mined to reveal trends that enable prompt business decisions.

Email has now become the primary means of data transmission and customer relationship management. As a result many companies are outsourcing their non-voice call center needs, including Email Support services. Low cost, non intrusive and any time-anywhere access are some of the advantages of email based communication. An efficient email response service is crucial to any company's brand building and growth.

At Magicsolv International we have successfully and competently handled Email Support services for several global clients and our experience ranges from handling simple as well as complex issues.

Our email services are comprehensive and include-

• Customer care
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• Technical support
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• Order fulfillment
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• Verification
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• Complete query resolution
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• Resolving escalated cases.

We also support service level agreements (SLAs) based on client requirements, thereby providing answers via email within the time window agreed upon by both parties. Magicsolv’s Email Support services are assured that your customers' emails would be answered accurately within a quick turnaround time. Our core business is enriching customer experience while at the same time ensuring quick, cost effective one-stop solutions. We understand the dynamics of Email Support or eCRM and the fact that it is a developed hi-tech industry.

Sample Script 1 | Sample Script 2 | Sample Script 3 | Sample Script 4 | Sample Script 5 | Sample Script 6 | Sample Script 7 | Sample Script 8